It took a while and a lot of hard work, but a cross functional team at SAP—the global leader in business software and software-related services—overcame the obstacles and soon will deliver a simplified and personalized web experience for partners. This project is a great example of how best practices derived from art and an artistic mindset can make a professional organization more successful and provide joy to those involved. Curiosity and observation, creativity and improvisation, collaboration and open communication are core competencies for artists and knowledge workers alike —in the future more than ever. In addition, determination and persistence, agility and adaptability, supported by good leadership and a little bit of luck, bred success. Dirk will use SAP's partner experience project as an example to illustrate that skills, competencies, methods and approaches that are required for individuals, leaders and organizations in the knowledge age can be found in the arts, in particular by observing and learning how artists perform their work.
Dirk Dobiéy is Vice President Knowledge and Enablement Solutions at SAP in Germany, Teacher, Coach and Author with over 20 years of professional background in various national and global functions and more than 12 years of international management experience in Manufacturing, Automotive, Telecommunication and Information Technology. Before joining SAP a decade ago Dirk worked for T-Systems and Hewlett Packard in different consulting and management roles. Dirk is visiting lecturer at the University of Bayreuth where he teaches transformation management, and at the European university Viadrina in Frankfurt/Oder where he teaches knowledge and information management. Dirk is member of various professional and coaching networks such as the Art & Economy Community, the Knowledge Research Center Dresden, and the X-Company Network Stuttgart. Dirk is passionate about user experience and knowledge work and constantly seeks for innovation, inspiration and beauty in art to improve how work is done in professional organizations.