UNISDR is the United Nation’s Office for Disaster Risk Reduction. Being a focal point within the UN system, the its mandate is to coordinate worldwide efforts in disaster preparedness and resilience. In this presentation, Craig and Milan will demonstrate how achieving this mission translates into a strategic enterprise design challenge, in order to maximise the organization’s positive impact on a complex environment of stakeholder activities and concerns. Using high-level design research and enterprise mapping, the design initiative directly informed strategic considerations. The resulting insights, service models and rendering prototypes helped all parties involved to formulate a sound digital strategy, which is currently being implemented across UNISDR’s activities, transforming its landscape of digital properties.
Craig Duncan joined the secretariat of UNISDR in September 2006 as its Senior Information Management Officer. The information management unit of the UNISDR provides support services for both internal and external clients and is primarily responsible for the development of a global information clearing house for disaster risk reduction, known as 'PreventionWeb'.
A Canadian national, Craig has an Engineering degree form the University of Guelph, and is an active member of the global humanitarian information network and well as the web for development communities. Prior to joining the ISDR secretariat, Craig worked for the UN Office for the Coordination of Humanitarian Affairs (UNOCHA) as the Project Manager of ReliefWeb which he joined in 1996 as part of the original team.